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Mental health and emotional wellbeing affect all aspects of our lives. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make choices. Seeking help is often the first step towards getting and staying well, but it can be hard to know how to start or where to turn to. That’s why ila has partnered with Life & Progress, a trusted mental health and wellbeing platform committed to providing exceptional tenant care. The Tenant Support & Wellbeing Service (TSWS) is a dedicated telephone and online assistance programme that provides fully confidential support, guidance, professional advice and in-the-moment counselling. Available 24 hours a day, 365 days a year, whenever you need to use it.
What help is available?
Counselling and advice topics cover a wide range of family and personal issues, including but not limited to:
Mental Health & Emotional Wellbeing
- Stress and burnout
- Anxiety and panic attacks
- Depression and low mood
- Grief and bereavement
- Trauma and abuse
- Suicidal thoughts (with urgent referral support)
Family & Relationship Struggles
- Arguments and conflicts at home
- Parenting and childcare issues
- Relationship breakdowns and loneliness
- Domestic abuse signposting and support
Work & Money Pressures
- Redundancy and job loss
- Work-related stress and bullying
- Budgeting, debt and financial advice
- Acess to welfare benefits and legal rights
Everyday Stress & Personal Development
- Sleep issues
- Confidence and self-esteem
- Time management and coping tools
- Goal-setting and motivation
…and much more!
How can I access help?
- By phone – all ila residents can access the Tenant Support and Wellbeing service by calling 0330 094 8845 for free impartial and fully confidential advice.
- Online – simply visit tenantcare.co.uk and use the following information to log in:
- Username: ilivearound
- Password: tenant
MyMindPal App
Life can be overwhelming – but what if you had a simple tool in your pocket to help you feel calmer, more focused, and emotionally stronger every day?
The MyMindPal app is free to tenants as part of the Tenant Support & Wellbeing Service from Life & Progress – and it's designed to help you build mental fitness in just a few minutes a day- and is available to download from the App Store and Google Play Store.
Thrive Talking Sessions
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International Friendship Day "Chance Encounter" EDI Stories with guest speaker Tesse Alpeki – Click here to register for the live webinar on the 8th July
Past Webinars available for you to watch on demand:
- De-Stress and celebrate National Tea Day with Jon Lee, Tea and Me!
- International Day of Happiness "The Lost Paths" with guest speaker Jack Cornish
- International Women's Day – Inspiration, Inclusion and Empowerment with guest speakers Tesse Akpeki & Jess Baker
- Workplace Spectrums: Embracing Neurodiversity for Inclusive Success with guest speaker Anna Price
- Post Holiday Finance Blues with guest speaker James Henson
- Rebuild your Resilience thought Mindfulness in preparation for Blue Monday – with guest speaker Jon Lee
- A Super-Helper's Guide to Rest, how to prevent Festive Burnout! With guest speaker Jess Baker
- Being Kind: Why Kindness and Compassion is more than just a super power! With guest speakers Jess Baker & Tesse Akpeki
- How do we prioritize Mental Health in the Workplace? with guest speaker Tesse Akpeki
- Changing the Narrative on Suicide "Start the Conversation" with guest speaker Jake Starratt
If you, or someone you know is struggling, it’s important to ask for help and support. Talking might not always be the solution but it’s always the starting point.